Customer Success with Unibo

Unibo’s Commitment to Your Success
At Unibo, we believe that our clients’ success is our success. As a leading provider of promotion tools for online casinos, we go above and beyond to ensure that our clients make the most of our system, boost their revenues, and achieve their goals. Our dedication to customer success begins from the moment of integration and extends throughout the lifetime of our partnership.

Guided Integration Process
The journey to success starts with our integrated approach. During the integration process, our experienced Customer Success Manager collaborates closely with your CRM and Casino teams. We conduct several in-depth training sessions, delving into the intricacies of the backoffice and meticulously reviewing the setup of each campaign type. Our team ensures that your employees understand the system inside out, empowering them to leverage it to its fullest potential.

Tips, Tricks, and Best Practices
Our Customer Success Manager doesn’t just teach; they share valuable insights gained from years of designing and running promotions for online casinos. Tips, tricks, and best practices are exchanged during the training sessions, equipping your team with the knowledge and strategies to excel in crafting successful campaigns.

Ongoing Reviews and Support
Our commitment to your success doesn’t end with integration. Once your site goes live with Unibo, our customer success team continues to be your trusted partner. We conduct monthly reviews of executed campaigns to analyze their performance and identify areas of improvement. Additionally, during Quarterly Business Reviews, we conduct deeper dives into your overall progress, seeking opportunities for growth and optimization.

Open Communication Channels
In any successful partnership, communication is paramount. To ensure seamless collaboration and quick resolutions, Unibo sets up live chat communication channels primarily through Slack. Our clients can easily reach out to our Customer Success Managers with any questions, concerns, or ideas they might have. We are here to listen, support, and assist you every step of the way.

More Than a Tool: Your Success Partner
At Unibo, we are not merely a “Sell and Forget” vendor. We strive to build lasting relationships with our clients and be an integral part of their success story. When you choose Unibo, you gain not just a promotion tool but also a reliable partner with a wealth of knowledge and experience in the online casino industry. We are invested in helping you reach your goals and surpass your expectations.

Embrace Success with Unibo
Let Unibo’s Customer Success Team empower your online casino’s journey to success. Together, we’ll create exceptional promotions, drive revenue increases, and make your brand stand out in the competitive online gaming market. Embrace success with Unibo and unlock the full potential of your online casino promotions.

 

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