We are excited to announce the opening for a Customer Success Manager (CSM), a role pivotal in enhancing customer satisfaction and engagement in the rapidly evolving online casino and gambling industry.

As a trailblazer in providing comprehensive, engaging, and user-friendly retention products, Unibo recognizes the importance of strong partner relationships for sustained growth and success. We now need additional help in our Customer Success Department.

At Unibo, a Customer Success Manager is essential in ensuring customers realize the full value of our product. They expertly balance onboarding, engagement, renewal, and advocacy, always with a keen focus on helping customers achieve their goals. Through personalized onboarding, they ensure that customers start off on the right foot. Their proactive engagement is aimed at understanding and aligning with customers objectives, while their strategic approach to renewals centers on demonstrating continuous value. In advocating for the customers within our organization, they not only voice customer needs but also drive enhancements that directly contribute to customer success. This holistic approach ensures not just satisfaction, but real, measurable success for our customers.

Job Role Overview

Reporting directly to the Chief Operating Officer (COO), the Customer Success Manager will be instrumental in onboarding new partners, ensuring they seamlessly integrate with Unibo’s retention product. The role demands a proactive approach in offering ongoing support and training, aiming to maximize customer utility, satisfaction, and long-term partnership.

Responsibilities

• Onboard new customers and support them in realising their goals
• Provide ongoing expertise, support, and training.
• Work close with Partners to Foster sustainable, long-term relationships.
• Monitor and enhance customer satisfaction, addressing issues with professionalism.
• Identify and drive upsell and cross-sell opportunities.
• Collaborate closely with product department, channeling customer feedback to improve products and services.
• Advocate customer needs across departments.

Key Competencies and Qualifications

• Proven experience in a similar role, ideally within the iGaming industry.
• Exceptional customer service and relationship management skills.
• Strong communication, interpersonal, and presentation capabilities.
• Adept at problem-solving and turning challenges into positive outcomes.
• Familiarity with CRM software and best practices.
• Customer-centric mindset with a knack for translating needs into business solutions.
• Ability to thrive in a fast-paced environment.

Working Conditions

This fully remote role requires a high degree of self-motivation and discipline. The CSM will need to adapt to various time zones and manage to work with remote teams of our partners effectively.

Join Unibo

This is a unique opportunity to be part of a dynamic, forward-thinking team committed to revolutionizing the iGaming industry. Unibo offers a stimulating, inclusive work environment where innovation and customer satisfaction are at the forefront.

Candidates with a passion for enhancing customer experiences in iGaming are encouraged to apply. Bring your expertise to Unibo and play a key role in shaping the future of iGaming.

Application

Interested candidates can apply by sending your application with CV to contact@unibo or reach out to us on Linkedin.

About Unibo: Revolutionizing iGaming with Unmatched Functionality

Unibo stands at the forefront of the iGaming industry, redefining player engagement and retention with its cutting-edge software solutions. Our company specializes in creating an unparalleled gaming experience, both for players and operators, by integrating exciting and interactive features across various platforms.

Core Functionalities:

• Dynamic Retention Tools: Unibo’s platform enhances player engagement with a range of innovative campaign types, including Missions, Tournaments, Jackpots, Races, Chases, and Prize drops. These tools are designed to keep players intrigued and invested, significantly boosting key metrics like engagement, turnover, repeat visits, and retention.
• Seamless Integration: Our system is supplier, game, and platform agnostic, allowing for seamless integration across a wide array of games and platforms. This flexibility ensures that operators are not limited in their offerings and can provide a diverse gaming experience to their players.
• In-Game Feedback: An in-game front-end solution provides direct feedback to players, enhancing their gaming experience with real-time updates and information.
• Comprehensive Back Office Management: The proprietary back office system simplifies campaign management, providing operators with easy access to alerts, notifications, real-time statistics, and much more, all in one place.
• Customer-Centric Approach: At Unibo, we focus on understanding player psychology and behavior. This insight allows us to tailor our functionalities to meet diverse player needs, maximizing player retention and, ultimately, revenue for online casinos.

For more information on our tool, feel free to peruse our tutorials on the Unibo youtube channel.

By joining Unibo as a Customer Success Manager, you will be at the heart of these innovative efforts, ensuring our partners maximize the benefits of our unique and powerful platform.

Unibo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.