We are excited to announce the opening for a Customer Success Manager (CSM), a role pivotal in enhancing customer satisfaction and engagement in the rapidly evolving online casino and gambling industry.
As a trailblazer in providing comprehensive, engaging, and user-friendly retention products, Unibo recognizes the importance of strong partner relationships for sustained growth and success. We now need additional help in our Customer Success Department.
At Unibo, a Customer Success Manager is essential in ensuring customers realize the full value of our product. They expertly balance onboarding, engagement, renewal, and advocacy, always with a keen focus on helping customers achieve their goals. Through personalized onboarding, they ensure that customers start off on the right foot. Their proactive engagement is aimed at understanding and aligning with customers objectives, while their strategic approach to renewals centers on demonstrating continuous value. In advocating for the customers within our organization, they not only voice customer needs but also drive enhancements that directly contribute to customer success. This holistic approach ensures not just satisfaction, but real, measurable success for our customers.
Job Role Overview
Reporting directly to the Chief Operating Officer (COO), the Customer Success Manager will be instrumental in onboarding new partners, ensuring they seamlessly integrate with Unibo’s retention product. The role demands a proactive approach in offering ongoing support and training, aiming to maximize customer utility, satisfaction, and long-term partnership.
Key Competencies and Qualifications
This fully remote role requires a high degree of self-motivation and discipline. The CSM will need to adapt to various time zones and manage to work with remote teams of our partners effectively.
This is a unique opportunity to be part of a dynamic, forward-thinking team committed to revolutionizing the iGaming industry. Unibo offers a stimulating, inclusive work environment where innovation and customer satisfaction are at the forefront.
Candidates with a passion for enhancing customer experiences in iGaming are encouraged to apply. Bring your expertise to Unibo and play a key role in shaping the future of iGaming.
Interested candidates can apply by sending your application with CV to contact@unibo or reach out to us on Linkedin.
About Unibo: Revolutionizing iGaming with Unmatched Functionality
Unibo stands at the forefront of the iGaming industry, redefining player engagement and retention with its cutting-edge software solutions. Our company specializes in creating an unparalleled gaming experience, both for players and operators, by integrating exciting and interactive features across various platforms.
For more information on our tool, feel free to peruse our tutorials on the Unibo youtube channel.
By joining Unibo as a Customer Success Manager, you will be at the heart of these innovative efforts, ensuring our partners maximize the benefits of our unique and powerful platform.
Unibo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Let us know how to reach you.